Once registered we issue you with telephone numbers to access our service and a unique host and guest conference access code. Then any time you wish to conference the host and guests dial the most convenient telephone number to access the service. Then they enter their respective codes and all parties are automatically entered into the conference call.

If you are not completely satisfied with the Eureka Teleconferencing experience you will not be charged.

No. Eureka offer a 24 x 7, reservationless teleconferencing service so we don’t need to know when you are conferencing with us

Eureka can handle 200+ callers in any one teleconference. If you expect over 20 callers in a conference please contact our friendly helpdesk and we will tailor your conference setup to maximise your teleconferencing experience.

No problem! Here at Eureka large conferences are an every day experience. Let us know when and we can tailor your conference setup into “Presentation mode” allowing the best teleconferencing experience for you and your guests.

The caller can make a long distance call to our platform in Australia and this call cost will appear on their phone bill. The host pays for the conference connection charge; alternatively the host can connect the guest from within the conference

Participants calling into a capital city number will be charged the toll from their telephone carrier to reach that number. The host pays for the conference connection. Participants calling the national toll free number from a landline will not incur any charges.The toll charge and the conference connection charge go to the teleconferencing account holder.Callers from a mobile phone to the toll free number may incur a charge from their mobile carrier depending on their individual plan.

Use the toll free number if you don’t want your guests to incur any charges or you want to keep the invitation simple by providing just the one dial in number.

Use the capital city access number when callers in those cities don’t mind making a local call to join the teleconference or when the host wishes to minimise the cost of the teleconference.

We have found a handy tool to help schedule meeting times in different time zones at
http://www.timeanddate.com/worldclock/meeting.html
http://www.timeanddate.com/worldclock/converter.html

The conference recording can be downloaded from our website. Simply enter the host access code of the conference recorded and you will see all the recordings made under this code. From there you can download to your desktop or web site.

Each conference recording has a unique replay code. This replay code will be the code your guests will be asked for when dialing the Toll Free replay service.

Click here for more information on Recording

This feature allows you to step out of the teleconference temporarily to invite guests into your conference. You can control the guest list by dialling them into the conference personally

You can use this service to ensure that important guests join your conference successfully. You can also use this service to consult with a colleague or bring a guest into the conference without them having to worry about codes or phone numbers

No, we are dedicated to delivering teleconferencing, however we can recommend the following user friendly Transcription Software and its free!
http://www.audiotranskription.de/english/

You can register a credit card number with us and after you use Eureka a tax invoice is emailed to the account holder. They will have 14 days to check the invoice. After this period the invoice amount will be deducted from the nominated credit card. Customers with a valid ABN have the option to pay by cheque or remit on a 14 day account.

Mobile phone users calling a capital city access number will be charged the normal call charges from their mobile carrier. If they call the national toll free number they may still incur a charge from their mobile carrier depending on their individual plan.

We benefit from low maintenance costs due the reliability of our systems, low operational costs through efficient system integration and our high volumes afford us a lower unit cost. This means we can pass on the benefit in low pricing without compromising our quality.

Our pricing is straight forward and uncomplicated. There is no charge to register, no subscriptions or monthly charges. You will only ever be charged for what you use.

Click here for Pricing or call the helpdesk number on 1800 857 079 for an obligation free estimate.