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What is a conference call?

A conference call enables you to talk to multiple people all over the world at the same time via telephone.

Do I need to book my conference call?

No, you do not need to book your conference with us.

Who pays for the conference call?

The person who has set up the account with us (usually the host of the conference) pays for everyone who joins. The participants do not pay to join the conference. Invoices are sent to the host monthly.

How much will my conference call cost?

The price of your conference will depend on where your participants are dialling in from. Our basic charge is 8 cents per user per minute (excluding GST).

How do I sign up?

All you have to do is fill out this form. You'll get 7 days of free conferencing once you sign up!

How do I start a conference call?

The host gives their guests the Guest Access Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!

Can overseas participants use the service?

Participants can dial in from any country in the world. Participants in Northern Ireland must use the 'United Kingdom' number, and participants in the Republic of Ireland use the 'Ireland' number.

What equipment do I need to conference?

All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.

Can different departments in my company hold conferences at the same time?

You can add additional conference groups to your account so that multiple conferences can be held at the same time. Separating your conferences by providing staff with individual Host Codes ensures you can track usage and costs more effectively.

Can I record my conference?

You can record your conference for $20 AUD (ex. GST). You can manually record each conference or you can set up your account to automatically record all of your conferences. The recording will be available for 28 days for the host to download from our secure servers. They can distribute the recording by email or it can be embedded onto a website. The meeting can also be played back over the phone. There are no time limits on meeting recordings.

Are the participants of the conference call charged?

Participants using the toll-free dial-in number on a landline will not be charged. The use of a mobile phone may incur charges from the mobile phone carrier. If participants use a local dial-in number from outside the local calling area, they will incur long distance charges on their phone bill.

Are there any monthly charges or additional fees?

There are no monthly fees or additional charges for our regular conferencing services when charged by the minute.

How do I mute and unmute all participants?

The host is able to mute all guests by pressing 250#, and unmute them by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in 'Presentation Mode' or 'Discussion Mode'. To change your settings, please call us on 1300 857 032.

How can I prevent unwanted participants from entering the conference?

There are a number of ways to prevent unwanted participants:

  • keep your access codes secure
  • request new dial-in access codes when staff leave
  • only issue conference start times and dates to those participants you want in attendance
  • once guests have entered the conference, the host can lock the conference by pressing *7. To unlock the conference and allow new participants to enter, the host presses *7 again.
  • the host can hear how many parties have joined by pressing *0*6*6 and return to the conference by pressing *9.

Can someone enter the conference without me knowing?

No, the default settings for all groups give a short tone to signal any new participant(s) entering your conference. These settings can be customised at your request, such as name announcement upon entry. You can also choose to have all guests enter on mute if you would like.

Does my voicemail pick up while I am on a call?

Your phone will function as if you were on any other call.

How do I join a conference that is already in progress?

Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.

What if I lose my phone connection during a call?

If you lose your phone connection, just redial the dial-in number and enter your access code.

How many participants can there be on the phone?

Our conferencing system can accommodate hundreds of participants in one conference call.

Do you offer customer support in languages other than English?

Unfortunately, we are only able to offer customer support in English at this time.

How do I call into conference using my Australian mobile phone when I'm overseas?

First of all, make sure you have international roaming enabled on your Australian mobile phone. When using roaming overseas, you can use your Australian mobile to dial in to conference using this Australian dial-in number: +61 3 8687 0635.

What information should I provide to my participants to invite them to join a conference call?

Each participant will need:

  • Their relevant dial-in phone number
  • The Guest Access Code

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