Support Centre

Access a wide range of information on audio and web conferencing.


Require immediate assistance? Call us on 1300 857 032.


Teleconferencing

Troubleshooting guide

How to get support

Our operators provide in-conference assistance during business hours (8am-6pm Mon-Fri). All you need to do is press *0*0. You can also call us 24/7 on 1300 857 032 for support.

I, or my participants, can't dial into conference

Depending on where you are located, and whether you are calling from a landline or a mobile phone, some phone carriers may bar international toll-free calls, which will prevent you from dialling into conference.

Learn more about international toll free dialling restrictions.

If you are unable to get into conference, you can dial our global international access number: +61 2 9009 0857.

My access codes aren't working

If you are unable to access your conference using your access codes, please try to enter your access code slowly (1 digit per second). Depending on the phone you are using, it may not register the tones correctly if you enter it quickly.

If you are still unable to get into conference with your access codes, during business hours you can dial *0*0 to speak to an operator or call our support team on 1300 857 032.

Dial-in numbers list
You can find our extensive list of dial-in numbers here.
How to record a teleconference

Recording your conference is charged at $20 per recording. You can manually record your teleconference by dialling *2*1 on your telephone keypad.

Alternatively, you can contact us on 1300 857  032 to set up automatic record for all your teleconferences. 

Download recording instructions.

To access the recordings portal, please click here

Useful in-conference keypad shortcuts
To ensure the most effective conferencing for you and your guests, check out our keypad shortcuts here.
The golden rules of teleconferencing
New to teleconferencing? Find tips on running the most effective teleconference here.
Teleconferencing mobile app

Eureka's mobile teleconferencing app eurekaLINK helps you conference with ease wherever you are.

Access our comprehensive list of local and international dial-in numbers and 24/7 help desk from within the app.  Name your conference groups and store your conference access codes.

With this free mobile app, joining a teleconference has never been easier.

Click here to learn more about the app. 

Enable free features
Eureka offer a number of free teleconferencing features to help enhance your experience and make your teleconferencing as seamless as possible. Click here to learn more about our free teleconferencing features.
Read our FAQs

Haven't found what you were looking for? 

Read our FAQs for the answers to some of our most common questions. 

 

eureka.video Web Conferencing

Hosting or joining a eureka.video conference

Follow these simple steps to host or join a eureka.video conference:

1. Log in to eureka.video by visiting https://eureka.video/login
2. Enter your first name and last name in the appropriate fields.
3. If you are the host: Enter your Host Code in the ‘Conference code’ field and click the submit button. You will have received this when you created an account.
Lost your conferencing codes? Click here and we will re-send them to you. 
If you are the guest: Enter your host's Guest Code in the 'Conference code' field and click the submit button. Your host will be able to provide this to you.
4. You are now connected into the conference.

eureka.video user guide
Find the full user guide including bonus conferencing checklist for eureka.video web conferencing here.
How to screen share

Before you start screen sharing, please download the eureka.video Screen Sharing Chrome Extension.

1. When you're in a eureka.video conference, click on the screen share button in the bottom left of the interface.

2. A window will open prompting you to choose which screen or application you would like to share. Make your selection and click share.

3. Once you begin screen sharing, the button in the bottom tab will go pink. Clicking on this button again will stop your screen share. You can also stop screen sharing by clicking the stop sharing pop up at the bottom of your screen.

For more information please download the getting started guide.

Meeting invitation template

So you want to invite people to attend your eureka.video conference but you're not sure about the information you need to send them?

No problem, we've got you covered with our nifty meeting invitation template.