Support Centre

Access a wide range of information on audio and web conferencing.

Require immediate assistance? Call us on 1300 857 032.


Troubleshooting guide

How to get support

Our operators provide in-conference assistance during business hours (8am-6pm Mon-Fri). All you need to do is press *0*0. You can also call us 24/7 on 1300 857 032 for support.

I, or my participants, can't dial into conference

Depending on where you are located, and whether you are calling from a landline or a mobile phone, some phone carriers may bar international toll-free calls, which will prevent you from dialling into conference.

Learn more about international toll free dialling restrictions.

If you are unable to get into conference, you can dial our global international access number: +61 2 9009 0857.

My access codes aren't working

If you are unable to access your conference using your access codes, please try to enter your access code slowly (1 digit per second). Depending on the phone you are using, it may not register the tones correctly if you enter it quickly.

If you are still unable to get into conference with your access codes, during business hours you can dial *0*0 to speak to an operator or call our support team on 1300 857 032.

Dial-in numbers list
You can find our extensive list of dial-in numbers here.
How to record a teleconference

Recording your conference is charged at $20 per recording. You can manually record your teleconference by dialling *2*1 on your telephone keypad.

Alternatively, you can contact us on 1300 857  032 to set up automatic record for all your teleconferences. 

Download recording instructions.

To access the recordings portal, please click here

Useful in-conference keypad shortcuts
To ensure the most effective conferencing for you and your guests, check out our keypad shortcuts here.
The golden rules of teleconferencing
New to teleconferencing? Find tips on running the most effective teleconference here.
Teleconferencing mobile app

Eureka's mobile teleconferencing app eurekaLINK helps you conference with ease wherever you are.

Access our comprehensive list of local and international dial-in numbers and 24/7 help desk from within the app.  Name your conference groups and store your conference access codes.

With this free mobile app, joining a teleconference has never been easier.

Click here to learn more about the app. 

Enable free features
Eureka offer a number of free teleconferencing features to help enhance your experience and make your teleconferencing as seamless as possible. Click here to learn more about our free teleconferencing features.
Read our FAQs

Haven't found what you were looking for? 

Read our FAQs for the answers to some of our most common questions. 


Web Conferencing

How to schedule a web conference
Find out how to schedule a web conference, plus more instructions for web conferencing here.
Web conferencing user guide
Find the full user guide for our web conferencing platform here.
Download web conferencing software (Infoshare)

To host a web conference, download our web conferencing platform below.

Download Infoshare for PC.

Download Infoshare for Mac.

Join a web conference

If you are wishing to join a web conference as a guest, you will be prompted to enter your meeting ID, name and conference password (if required).

Join web meeting.